What to Look For in an ISO Consultant

If you’re interested in having your company’s QMS certified, you could use the help of ISO consultants. Before you even start looking for one though, it is well worth asking if the extra help is worth the additional expense.

It goes without saying that specialists don’t come cheap. You’d have to pay a lot to get someone to organize the activities surrounding the creation or modification of your quality management system. From a limited standpoint, it’s easy to see this as a bad decision considering that part of ISO stresses cost reduction. Then again, an expert might be able to help your company save a whole lot more, making the steep initial fees well worth paying.

There is no rule that says getting an ISO consultant is absolutely necessary. Many companies still need one though primarily because of the lack of knowledge and experience. A specialist can increase a company’s chances of passing certification by getting rid of guesswork in the organization and planning phase; assisting in implementation; resolving issues and avoiding errors. In short, an expert can speed up the process by helping a company pass through it correctly once. This can considerably help save company resources even when it is still on the planning stage for certification.

With all the benefits of getting help, the next step to tackle is finding out which experts are best for your company. What should you look for? Before anything else, always remember that many of these individuals belong to ISO consultancy companies. These entities may naturally attempt to sell their services by advertising their own certifications, citations and projects completed. Be mindful though that in the final analysis, you will be dealing with one individual working in your company. Hence you should look into evaluating the specific specialist who will be handling your system.

Obviously, an expert should have finished a degree in management and should have completed training and further education in management systems. Also, individual lead auditor certification from a recognized body is a must. It’s a big plus if you can get someone with solid experience in your business or industry but at the same time, he should also have several years of varied ISO consultant experience. You’d want him to be good in your area but at the same time have a broad enough exposure to deal with various eventualities and outcomes.

There are also several other qualities worth considering. At par with the professional requirements to get the job done are certain ideal traits. You should get someone who should, first and foremost, be able to communicate well and adjust to your company’s culture and entity. The best laid quality management systems will amount to nothing if they aren’t planned and carried out in consideration of what the company and its employees stand for.

It is also generally most ideal for ISO consultants to function according to what their title implies. A consultant only provides structure and input but never carries sole responsibility for a system. Settle for a professional who will tell you outright from the very beginning that a company should retain ownership over its system and take total responsibility for it.

Comments are closed.